FAQ
What is a reed diffuser?
A reed diffuser is a flameless home fragrance product that uses reeds to absorb scented liquid and gradually release fragrance into the air.
How do I use my Hestiara diffuser?
Remove the cap or stopper, place the reeds into the fragrance bottle, and allow them to absorb the liquid.
For a stronger scent, carefully flip the reeds from time to time.
How long does the fragrance last?
Fragrance duration can vary depending on room temperature, airflow, the number of reeds used, and how often the reeds are flipped.
Where should I place my diffuser?
Place your diffuser on a stable surface in a well-ventilated indoor space such as a bedroom, living room, office, or hallway.
Avoid placing it near direct sunlight, heat sources, or open flames.
Can I adjust the fragrance strength?
Yes. Use fewer reeds for a lighter fragrance and more reeds for a stronger scent.
Are reed diffusers flameless?
Yes. Reed diffusers do not require a flame or electricity to release fragrance.
How long does order processing take?
Orders are typically processed within 1–3 business days.
Our business days are Monday through Friday.
Orders placed after 4:00 PM local time will begin processing on the next business day.
How long does shipping take?
After processing, estimated delivery time is 5–7 business days.
Will I receive tracking information?
Yes. Tracking information will be sent by email when available after your order has shipped.
What is your return policy?
We accept eligible returns within 30 days of delivery.
Items must generally be unused, unopened, and in their original packaging.
Please review our Return & Refund Policy for full details.
What should I do if my order arrives damaged or leaking?
Please contact us within 7 days of delivery at support@hestiaravn.com.
Include your order number and clear photos of the product and packaging.
How can I contact Hestiara?
Email: support@hestiaravn.com
Address: 1620 College St, Columbia, SC 29208, United States
Business Hours: Monday–Friday, 8:00 AM–4:00 PM local time