Terms of service

Welcome to Hestiara. These Terms of Service (“Terms”) govern your use of hestiaravn.com, including your access to our website, products, services, and purchases.

By using our website or placing an order, you agree to these Terms.

1. Online Store Terms

You may use our website only for lawful purposes and in accordance with applicable laws and regulations.

You may not use our website or products for any illegal, fraudulent, or unauthorized activity.

2. Products and Product Information

Hestiara offers home fragrance products, including reed diffusers, fragrance oils, and related accessories.

We make reasonable efforts to ensure that product descriptions, images, colors, sizes, and other details are accurate.

However, actual product appearance may vary slightly due to lighting, screen settings, packaging updates, or manufacturing variations.

Fragrance perception may also vary from person to person.

3. Product Availability

All products are subject to availability.

We reserve the right to:

  • Limit product quantities

  • Discontinue products

  • Update product information

  • Modify availability

  • Refuse or cancel orders when reasonably necessary

If a product becomes unavailable after you place an order, we may contact you and provide an appropriate refund or alternative.

4. Prices

Prices are displayed in the currency shown on our website.

We may update prices at any time.

The price charged will generally be the price displayed at checkout when your order is submitted, except in cases of obvious pricing or technical errors.

Applicable taxes and shipping charges, if any, will be shown during checkout.

5. Orders

After placing an order, you may receive an order confirmation email.

We reserve the right to refuse or cancel an order for reasonable reasons, including:

  • Product unavailability

  • Suspected fraud

  • Payment authorization issues

  • Incorrect pricing

  • Incorrect or incomplete customer information

  • Violation of these Terms

If we cancel an order after payment has been successfully processed, an appropriate refund will be issued.

6. Billing and Shipping Information

You agree to provide accurate and complete billing, shipping, and contact information when placing an order.

You are responsible for reviewing your shipping address before completing your purchase.

Hestiara is not responsible for delays or delivery problems caused by incorrect information provided by the customer.

7. Payments

Payments are processed through the payment methods available at checkout.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

Payment processing may be handled by third-party providers and may be subject to their own terms and policies.

8. Shipping and Delivery

Shipping times are estimates and may vary due to carrier delays, weather, holidays, transportation disruptions, or other circumstances outside our reasonable control.

Please review our Shipping Policy for complete information regarding processing, delivery, and tracking.

9. Returns and Refunds

Returns, refunds, damaged items, leaking products, and incorrect orders are handled in accordance with our Return & Refund Policy.

Please review the policy before completing your purchase.

10. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible at support@hestiaravn.com.

We will make reasonable efforts to accommodate your request, but changes or cancellations cannot be guaranteed once an order has entered processing or has shipped.

11. Product Use and Safety

Our fragrance products are intended for appropriate home fragrance use.

Customers are responsible for following all product instructions.

For reed diffusers:

  • Keep diffuser liquid away from children and pets

  • Do not ingest fragrance oil

  • Avoid contact with eyes and skin

  • Keep away from open flames and heat sources

  • Place the diffuser on a stable surface

  • Avoid direct contact between diffuser liquid and furniture, fabrics, painted surfaces, or finished surfaces

  • Clean spills immediately

  • Use only as intended

Hestiara is not responsible for damage caused by misuse, improper storage, spills, or use contrary to product instructions.

12. Intellectual Property

Unless otherwise stated, website content, including text, logos, graphics, product images, designs, and other materials, is owned by or licensed to Hestiara.

You may use the website for personal, non-commercial purposes.

You may not reproduce, distribute, copy, modify, or commercially exploit our website content without permission.

13. Prohibited Uses

You may not use our website:

  • For unlawful purposes

  • To provide false or misleading information

  • To engage in fraudulent transactions

  • To interfere with website security

  • To upload harmful software or code

  • To attempt unauthorized access to our systems

  • To violate intellectual property rights

  • To copy or scrape website content without authorization

We may restrict access when these Terms are violated.

14. Third-Party Services

Our website may use or link to third-party services, including payment processors, shipping providers, analytics tools, and other technology providers.

We are not responsible for the content, practices, availability, or policies of independent third-party services.

15. Errors and Inaccuracies

Our website may occasionally contain errors, inaccuracies, or outdated information relating to:

  • Product descriptions

  • Pricing

  • Availability

  • Promotions

  • Shipping information

  • Other website content

We reserve the right to correct errors and update information at any time.

16. Disclaimer of Warranties

To the extent permitted by applicable law, our website and services are provided on an “as available” basis.

We do not guarantee that the website will always be uninterrupted, error-free, or completely secure.

Nothing in these Terms limits consumer rights that cannot legally be excluded.

17. Limitation of Liability

To the maximum extent permitted by applicable law, Hestiara will not be liable for indirect, incidental, special, or consequential losses arising from use of the website or products.

Nothing in these Terms excludes liability where doing so would be prohibited by law.

18. Privacy

Your personal information is handled in accordance with our Privacy Policy.

19. Changes to These Terms

We may update these Terms periodically to reflect changes to our services, business practices, or legal requirements.

The latest version will be posted on this page with an updated “Last updated” date.

20. Governing Law

These Terms are governed by the applicable laws of the State of South Carolina, United States, without limiting any mandatory consumer protections that may apply based on your location.

21. Contact Us

If you have questions about these Terms of Service, please contact us:

Hestiara
Email: support@hestiaravn.com
Address: 1620 College St, Columbia, SC 29208, United States