Shipping Policy

Last updated: August 22, 2026

Thank you for shopping with Hestiara. We aim to process and deliver your order as efficiently as possible.

Business Days

Our business days are Monday through Friday, excluding public holidays.

Our customer support and order processing hours are:

Monday–Friday: 8:00 AM–4:00 PM local time

Orders placed after 4:00 PM will begin processing on the next business day.

Orders placed on weekends or public holidays will begin processing on the next available business day.

Order Processing

Orders are typically processed within 1–3 business days after payment is successfully confirmed.

Processing time includes order verification, preparation, packing, and handoff to the shipping carrier.

Estimated Delivery Time

After your order has been processed and shipped, estimated delivery time is:

5–7 business days

This means the total estimated time from placing your order to delivery is generally:

6–10 business days

Delivery times are estimates and may vary due to carrier delays, weather, holidays, transportation disruptions, or other circumstances outside our reasonable control.

Shipping Confirmation & Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Please allow some time for tracking information to update after the carrier receives your package.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us as soon as possible at support@hestiaravn.com.

We cannot guarantee address changes once an order has entered processing or has already shipped.

Delayed or Missing Packages

If your shipment is delayed or tracking shows delivery but you cannot locate your package, please contact us so we can assist you in reviewing the shipment status.

Damaged or Incorrect Orders

If your order arrives damaged, leaking, defective, or incorrect, please contact us within 7 days of delivery at support@hestiaravn.com.

Please include your order number and clear photos of the product and packaging.

For additional details, please review our Return & Refund Policy.

Contact Us

Hestiara
Email: support@hestiaravn.com
Address: 1620 College St, Columbia, SC 29208, United States
Business Hours: Monday–Friday, 8:00 AM–4:00 PM local time