Return & Refund Policy

At Hestiara, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy below.

30-Day Return Policy

We accept eligible returns within 30 days of delivery.

To qualify for a return, the item must be:

• Unused
• Unopened
• In its original packaging
• In the same condition as received
• Accompanied by proof of purchase or your order number

Opened or used reed diffusers, fragrance oils, or related fragrance products are not eligible for change-of-mind returns.

Change of Mind Returns

If you change your mind about your purchase, you may return an eligible unopened and unused item within 30 days of delivery.

Customers are responsible for return shipping costs for change-of-mind returns.

Original shipping charges are non-refundable.

Damaged, Defective, Leaking, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, leaking, or incorrect, please contact us within 7 days of delivery at support@hestiaravn.com.

Please include:

• Your order number
• A brief description of the issue
• Clear photos of the product
• Photos of the shipping packaging, when applicable

After reviewing your request, we may provide a replacement or refund as appropriate.

If the issue was caused by our error, Hestiara will cover the applicable return shipping cost.

Non-Returnable Items

The following items are not eligible for return:

• Opened reed diffusers
• Used fragrance oils or diffuser liquids
• Products with opened or broken seals
• Products damaged after delivery due to misuse or improper storage
• Products returned outside the 30-day return period
• Items returned without prior authorization

This does not affect eligible claims for products that arrive damaged, defective, leaking, or incorrect.

How to Request a Return

To request a return, email us at support@hestiaravn.com.

Please provide your order number and the email address used when placing the order.

If your return is approved, we will provide return instructions and the appropriate return address.

Please do not send products back without receiving return instructions from us first.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow approximately 5–10 business days for the refund to appear in your account after it has been processed. Processing times may vary depending on your bank or payment provider.

Return Shipping Costs

Customers are responsible for return shipping costs for standard or change-of-mind returns.

For damaged, defective, leaking, or incorrect products caused by our error, Hestiara will cover the applicable return shipping cost.

Exchanges

We do not offer direct exchanges at this time.

If you would like a different fragrance or product, you may return an eligible item under this policy and place a new order.

Order Cancellations

If you need to cancel or modify an order, please contact us as soon as possible at support@hestiaravn.com.

We will make reasonable efforts to accommodate your request, but we cannot guarantee changes or cancellations once an order has entered processing or has shipped.

Contact Us

Hestiara VN
Email: support@hestiaravn.com
Address: 1620 College St, Columbia, SC 29208, United States