Privacy Policy

Last updated: August 22, 2026

This Privacy Policy explains how Hestiara (“we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you visit hestiaravn.com, place an order, contact us, or otherwise use our services.

Information We Collect

We may collect information you provide directly to us, including:

• Name

• Billing and shipping address

• Email address

• Phone number

• Order and purchase information

• Customer service communications

• Return and refund information

We may also automatically collect certain information when you use our website, such as:

• IP address

• Browser and device information

• Pages viewed

• Referring website

• Shopping and browsing activity

• Cookie and similar technology data

Payment information may be processed by third-party payment providers. We generally do not directly store complete payment card details.

How We Use Your Information

We may use your information to:

• Process and fulfill orders

• Provide shipping and tracking updates

• Provide customer support

• Process returns and refunds

• Detect and prevent fraud

• Improve our website and services

• Analyze website performance

• Send marketing communications when permitted

• Comply with legal and regulatory requirements

How We Share Information

We may share personal information with service providers that help us operate our business, including:

• Payment processors

• Shipping and fulfillment providers

• E-commerce platform providers

• Website hosting and technology providers

• Analytics providers

• Advertising and marketing providers

• Customer support providers

We may also disclose information when required by law or when necessary to protect our rights, customers, or business.

We do not sell personal information for money.

Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies to:

• Keep the website functioning properly

• Remember cart contents and preferences

• Understand website usage

• Measure website performance

• Support advertising and marketing activities

You may be able to manage cookies through your browser settings or any cookie preference tools available on our website.

Marketing Communications

If you subscribe to promotional emails, we may send you information about new fragrances, products, promotions, and special offers.

You may unsubscribe at any time by using the unsubscribe link included in our marketing emails.

Transactional emails related to your purchases, such as order confirmations and shipping updates, may still be sent.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including order fulfillment, customer support, fraud prevention, recordkeeping, and legal compliance.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of certain information

• Withdraw consent where applicable

• Opt out of certain marketing communications

• Request information about how your data is used

To submit a privacy request, contact us at support@hestiaravn.com.

We may need to verify your identity before completing certain requests.

Children’s Privacy

Our website is not intended for children under the age required to independently consent to data processing under applicable law.

We do not knowingly collect personal information from children in violation of applicable privacy laws.

Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing personal information.

International Data Transfers

Some service providers may process information in countries other than the country where you live.

Where required, we take appropriate measures to protect personal information transferred internationally in accordance with applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, business practices, or legal requirements.

When changes are made, we will update the “Last updated” date at the top of this page.

Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy request, please contact us:

Hestiara
Email: support@hestiaravn.com
Address: 1620 College St, Columbia, SC 29208, United States